Job Description

Cannabis Dispensary Front Desk Associate

Position Overview: We are seeking a friendly, organized and welcoming individual to join our team as a Front Desk Associate at our cannabis dispensary located in Woburn, Massachusetts. As the first point of contact for our patients and customers, you will play a crucial role in providing exceptional customer service, ensuring compliance with regulations, and maintaining a welcoming atmosphere.

Schedule

Day, evening, weekends and holiday availability required.

Benefits

We offer BCBS for health and dental, VSP for vision and additional benefits such as accident, illness and life insurance. We also offer a 50% discount and regular raises and reviews. Each associate receives tips.

Responsibilities:

1. Customer Service:

• Greet customers warmly and ensure a positive and welcoming atmosphere upon their arrival.
• Provide accurate information about various cannabis products, strains, and consumption methods.
• Assist customers in making informed purchasing decisions by offering recommendations based on their preferences and needs.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Handle transactions accurately and efficiently through the point-of-sale (POS) system.

1. Regulatory Compliance:

• Ensure strict adherence to all state and local regulations governing the sale of cannabis products.
• Verify customer identification and age to ensure compliance with legal requirements.
• Maintain thorough knowledge of current cannabis laws and regulations in Massachusetts.

1. Inventory Management:

• Assist in maintaining accurate inventory records and updating product availability in the POS system.
• Monitor stock levels of products on the sales floor and inform management of any shortages or surpluses.

1. Administrative Tasks:

• Manage incoming calls and direct them to the appropriate staff member.
• Schedule appointments for consultations and ensure a smooth flow of customer traffic.
• Maintain organized records of customer interactions and transactions.

1. Team Collaboration:

• Collaborate with dispensary staff to ensure a seamless customer experience and efficient operations.
• Communicate effectively with budtenders, managers, and other team members to relay important information.

1. Health and Safety:

• Maintain a clean and organized front desk area, ensuring a safe and sanitary environment.
• Adhere to proper hygiene practices and follow sanitation guidelines for handling products and cash.

Qualifications:

• High school diploma or equivalent; additional education or relevant certifications a plus.
• Prior experience in a customer-facing role, preferably in a retail, hospitality, or cannabis industry setting.
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse customers.
• Knowledge of cannabis products, strains, consumption methods, and their effects.
• Familiarity with point-of-sale systems and basic computer skills.
• Attention to detail and ability to handle cash transactions accurately.
• Ability to maintain professionalism and composure in fast-paced and dynamic environments.
• Must be at least 21 years old and comply with all state and local regulations.

Working Conditions:

• The role involves standing for extended periods and occasional lifting of moderately heavy items.
• Work schedules may include weekends, evenings, and holidays based on dispensary operating hours.
• The work environment includes exposure to cannabis products.

If you are enthusiastic about providing exceptional customer service in the emerging cannabis industry and have a passion for helping customers navigate their cannabis needs, we encourage you to apply for the Front Desk Associate position at our cannabis dispensary in Massachusetts.

Note: This job description is a general outline, and responsibilities may evolve over time based on the needs of the business and regulatory changes.

Sanctuary Cannabis celebrates diversity, and we are a proud EEO.

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