Job Description
About the Role
As Store Manager, you’ll lead the daily operations of a flagship retail location with a focus on delivering a remarkable customer journey and optimizing team performance. You'll ensure operational excellence, mentor and support a high-performing team, and work cross-functionally to support the overall retail strategy. You will act as a key brand ambassador, modeling the company’s values through leadership, communication, and action.
What You’ll Do
Clearly communicate the brand’s mission, values, and product stories to customers and team members.
Provide expert guidance on product features, fit, and styling to deliver a personalized shopping experience.
Cultivate a strong sense of community through in-store activations and local events, aiming to host at least two per month to enhance visibility and traffic.
Train, coach, and develop store staff on operational procedures, customer service standards, and brand guidelines.
Gather and relay customer feedback and in-store insights to corporate and cross-functional partners.
Accurately report on key performance metrics including sales, returns, and store performance indicators.
Hire, lead, and inspire a diverse team to deliver excellent service and uphold company values. Address employee relations matters with empathy and professionalism.
Support strategic problem-solving and demonstrate sound decision-making in day-to-day and complex scenarios.
Ensure operational targets are met or exceeded, including revenue goals, staffing, and stock management.
Oversee daily scheduling, payroll, inventory control, and order processing through internal systems.
Collaborate with visual merchandising partners to maintain brand standards and optimize store layout for performance.
You Are
Enthusiastic about joining a purpose-driven retail brand and contributing to a growing store network.
Confident in managing performance through data and thoughtful observation.
A skilled communicator, capable of delivering feedback and updates effectively in person and virtually.
Operationally savvy, with the agility to adapt in a fast-paced, evolving environment.
A self-starter who takes initiative in solving problems and suggesting improvements.
Data-literate with the ability to analyze trends and customer behaviors to inform business decisions.
Technically proficient in tools like Shopify, Google Workspace, and Microsoft Office.
Flexible and ready to contribute to both big-picture initiatives and day-to-day tasks.
At least 18 years of age.
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