Job Description

Job Description

Job Description

IT Support Specialist Full-Time

Gulf South Diagnostics seeks a dependable and detail-oriented IT Support Specialist to join our team. This role is essential in maintaining technology systems, providing end-user support, and ensuring smooth day-to-day operations of hardware, software, and network resources.

Key Responsibilities:

• Provide technical support for staff, including troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computers, printers, phones, and other office technology.
• Manage user accounts, permissions, and security protocols.
• Monitor and maintain system performance, ensuring minimal downtime.
• Assist with onboarding by setting up new employee workstations, email, and system access.
• Support leadership with technology-related projects, upgrades, and system integrations.
• Document IT procedures, maintain equipment inventory, and track support requests.
• Serve as the first point of contact for all IT-related concerns and escalate complex issues when necessary.

Qualifications:

• Associate degree in Information Technology or related field; Bachelor's degree preferred
• 1–2 years of experience in IT support or help desk environment
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking
• Familiarity with cloud-based systems, email administration, and data security best practices
• Excellent problem-solving skills and ability to manage multiple priorities
• Strong verbal and written communication skills with a customer-focused approach
• Ability to maintain confidentiality and handle sensitive information

Work Schedule & Compensation:

• Monday – Friday, 8:00 am – 3:00 pm
• $45,000 – $50,000/year

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