Job Description

Job Description

Job Description

About the Role

Golden Grail Group, a dynamic leader in the cannabis industry, is seeking an enthusiastic and dependable Assistant Store Manager to support operations at one of our cannabis dispensary locations. This is a hands-on leadership role focused on training, coaching, compliance, and sales execution. You’ll work closely with the Store Manager to drive team performance, uphold brand standards, and ensure exceptional customer experience.

In the absence of the Store Manager, the Assistant Store Manager oversees daily operations, team development, compliance, and sales execution—upholding Golden Grail Groups core values and customer service standards at every turn.

Key Responsibilities (In addition to all duties outlined in the Product Specialist role)

· Lead by example and hold team members accountable to exceptional customer service standards.

· Support and model a customer-first culture, reinforcing the brand values and service experience.

· Collaborate with the Store Manager to hire, train, coach, and develop team members across all roles.

· Demonstrate operational competence across all positions (Receptionist, Product Specialist, Shift Lead).

· Maintain working knowledge of all company policies and regulatory compliance protocols.

· Delegate responsibilities effectively to ensure a smooth, efficient, and compliant workflow.

· Monitor and uphold store cleanliness, organization, safety, and brand presentation.

· Assist with forecasting, scheduling, and labor management in line with business trends and sales.

· Drive execution of store promotions and track progress toward goals.

· Support weekly inventory audits and product ordering from Wholesale Purchasing.

· Assist in reviewing and validating daily POS transactions, METRC compliance, and employee timekeeping.

· Role model and reinforce outstanding customer service through real-time coaching and feedback.

· Conduct regular check-ins with the Store Manager to assess performance, goals, and development opportunities.

· Identify and mentor high-potential team members to support internal career advancement.

· Represent the brand with integrity and professionalism, both in-store and in the community.

Requirements

· 21 years of age or older

· High school diploma or equivalent

· Valid OLCC Marijuana Worker Permit

· Proven advancement in a supervisory or leadership role

· Strong interpersonal and communication skills

· Reliable, punctual, and highly attentive to detail

· Confidence in multitasking and operating in fast-paced environments

· Ability to lead by example and coach others to succeed

· Proficient in basic computer systems

· Working knowledge of POS platforms and METRC preferred

· Must have OLCC Marijuana Worker Permit to be considered for employment. (Reimbursed after completing 90 days of employment)

Preferred Qualifications

· Minimum 2 years of fast-paced retail experience.

· Previous management experience with demonstrated growth in responsibility.

· Working knowledge of OLCC cannabis regulations.

· Strong communication and customer service skills.

· Prior cannabis product knowledge.

· Previous experience with POS systems and cash handling.

· Excellent organizational and time-management skills.

Schedule

· Day shift

· Night shift

· Monday through Friday availability

· Weekend and holiday availability

Education

· High school diploma or equivalent (preferred)

Remote Work:

· This position is on-site only and does not offer remote work opportunities.

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