Job Description

Job Description

Job Description

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Event Manager is responsible for managing all aspects of event coordination from planning to execution and interfacing between clients and the Charlotte Convention Center departments, with a goal of maximizing client satisfaction and operational efficiency to expand revenue potential and promote repeat business.

Job Responsibilities

1. Essential Job Duties

Maintain a high level of communication with clients and provide them with all necessary information relative to the staging of their events.

• Guide clients in facility rules, regulations, and policies and procedures to ensure operational efficiency and increase customer satisfaction.
• Ensure clients’ and contractors’ knowledge of and compliance with all applicable regulations to ensure fire and safety policies and procedures are met.
• Review event floor plans, schedules, and logistical needs and make recommendations when necessary.
• Keep clients and contractors informed of deadlines, including floor plans, event specifications, and other relevant details.

Obtain, organize, and interpret detailed requirements and schedules from clients and contractors to ensure all internal departments have the necessary information to successfully and efficiently execute the event.

• Create and revise room layouts with knowledge of fire code regulations and building resources.
• Ensure that input to the Event Management System is maintained and up-to-date.
• Create, distribute and publish event information that is clear, comprehensive, and in accordance with internal event scheduling deadlines and departmental standards.
• Participate in, and schedule, when necessary, internal and external meetings to ensure that all parties have a thorough understanding of all aspects of the event.
• Foresee problems and head off through proper planning and anticipation of problems or issues.

Coordinate workflow and monitor in-house activities by interfacing with clients and contractors and directing the activities of the internal staff.

• Oversee all event activities and follow up on all client requests, concerns, and problems.
• Update, manage, and chase delegated tasks to ensure progress to deadlines.
• Issue changes, corrections, and updates as necessitated by evolving event requirements.
• Prepares reports for Risk Management in the event of patron accidents
• Act as on-site building manager during events directly overseeing all departments and service contractors in relation to the Execution of the Event.

Check all lease space to ensure that all client and contractor equipment is removed by the end of the contracted period.

• Ensure that all space is clear and clean in accordance with facility policies.
• Assist with the preparation of final client bills by data input in Event Management System and provide signed supporting documents when required.

Participate in industry-related trainings and events and stay current with industry trends to make recommendations in response to changes in the industry.

• Actively assist in the training and development of new Event Services staff.
• Consistently deliver the best in customer service.
• Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

1. Consistently deliver the best in customer experience. Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experiences.

1. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Scope of Responsibility

• This job has no budgetary responsibility.
• This job will have periodic access to confidential data including wages and salaries, company records and/or minutes, customer quotes, product costs, and company plans, designs, and/or programs.

Supervisory Responsibility

• This job has no supervisory responsibilities.

Education and Experience

• Bachelor’s Degree (B. A.) or equivalent from four-year college or university
• 2+ years related experience and/or training, or equivalent combination of education and experience.
• CMP, CEM or CVP certifications preferred.
• Experience in arenas, stadiums, theatres, and amphitheater a plus.

Knowledge and Skills

• Establish and maintain effective working relationship with diverse groups of people in high pressure situations.
• Able to manage challenging situations and interactions.
• Prioritize and plan work activities, use time efficiently, multi-task, perform under minimal supervision and work extended/irregular hours as necessary including nights, weekends, and holidays.
• To perform this job successfully, an individual must have a basic working knowledge of Microsoft Office.
• Experience with Momentus software preferred.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; sit and reach with hands and arms.
• The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The requirements listed are representative of the knowledge, skill and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

Work Environment

• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.
• The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; extreme cold; extreme heat and vibration.

Travel Required

• This job has no travel requirements.

What We Offer

• Education Reimbursement
• 457 Plan
• CRVA University
• Employee 1st Culture
• CORE Values

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.

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