Overview The Epic Analyst 2 - Central (H) role at University of Miami supports the Epic HB system and collaborates with stakeholders, end-users, and IT teams. The Epic Analyst 2 assists Associate Epic Analysts on the team and provides day-to-day application support and resolves application issues. Responsibilities Serves as a support contact for application end-users. Identifies issues and works to resolve them. Designs, develops, implements, and maintains the application. Supports all phases of testing and documents workflow design. Performs analysis of information technology in clinical work processes and validates impacts to the workflow. Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly. Collaborates with trainers on application changes and new features to develop documentation and training strategies. Assists with analyzing the impact of information technology in clinical work processes. Participates in on-call rotations and support. Attends and participates in applicable committees. Maintains regular communication with team members and participates in weekly project team meetings. Reviews the status of projects and issues with leadership on an ongoing basis. Becomes knowledgeable about UHealth’s policies, procedures, and business operations. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions The Epic HB Analyst is responsible for the design, implementation, support, and optimization of the Epic Hospital Billing module. This role ensures that billing workflows are efficient, compliant, and aligned with organizational goals. The analyst collaborates with operational stakeholders, IT teams, and Epic representatives to deliver high-quality solutions that enhance revenue cycle performance. Experience in automation build/upgrade functions Expertise Hospital Billing Administration along with proficiency in Charging, Contracts, and Claims/Remittance Configure, build, and maintain Epic HB applications to support hospital billing workflows Analyze and translate business requirements into system specifications and solutions Lead and participate in system testing, validation, and go-live support Troubleshoot and resolve application issues, ensuring minimal disruption to billing operations Collaborate with revenue cycle teams to identify opportunities for workflow optimization Maintain documentation for system configurations, processes, and training materials Ensure compliance with regulatory requirements and billing standards Participate in on-call rotations and provide after-hours support as needed Support change management processes and adhere to IT governance policies Any appropriate combination of relevant education, experience and/or certifications may be considered. Core Qualifications Bachelor's degree in Healthcare Administration, Information Systems, or related field Minimum 3 years of experience as an Epic HB Analyst in a healthcare setting Epic HB certification required; additional Epic certifications preferred Strong understanding of hospital billing workflows and revenue cycle operations Excellent problem-solving, communication, and project management skills Experience with Epic upgrade cycles, testing, and documentation Familiarity with Epic tools such as Chronicles, Clarity, Charge Router, Contracts, WQ, DNB, and Reporting Workbench preferred Experience working in a multi-hospital or integrated delivery network environment preferred Knowledge of CMS regulations, payer requirements, and billing compliance preferred Ability to communicate effectively in both oral and written form Ability to maintain effective interpersonal relationships Ability to recognize, analyze, and solve a variety of problems Ability to lead, motivate, develop and train others Proficiency in computer software (i.e., Microsoft Office) Commitment to the University’s core values The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. Job Status Full time Employee Type Staff Pay Grade H13 Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Sales Industries Higher Education #J-18808-Ljbffr University of Miami
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